Right of Cancellation for Customers
Customers enjoy a right of cancellation according to the following provision whereby a customer is every natural person who concludes a legal deal for purposes which cannot be ascribed predominantly to his commercial nor professional freelance activity.
Instructions for Cancellation
Right of Cancellation
You have the right to cancel this contract within 21 days without giving reasons.
If more than one alternatives available come into question, then the period of cancellation begins when you have or a third party named by you who is not the carrier has taken the last product or the last partial delivery or the last item in possession. To exercise your right of cancellation, you have to inform us in writing e.g. letter via post, fax or email to Windsor Mint®, Customer Service Centre, 11 Lowesmoor Wharf, Worcester WR1 2RS, Telephone: 01905 330990, Fax: 01905 23171, Email: email@example.com; (summonable address: HMK V AG, represented by the Board of Directors: Joachim Wende, Leubernstrasse 6, CH-8280 Kreuzlingen), stating clearly that you have decided to cancel this contract).You can use for this purpose the sample cancellation form attached, however, it is not mandatory. To comply with the prescribed period for cancellation, it suffices if you inform us in writing about your decision within this period.
If you cancel the contract, we will refund you all payments we have received from you including forwarding charges (with the exception of the additional costs incurred due to your choice of delivery that deviates from our low-priced, standard delivery) without delay and latest within 14 days counting from the day on which we have received your cancellation of this contract. We refund you with the same mode of payment that you had used while paying for the original transaction, unless some other specific settlement was made with you. In any case, no fees for this refund will be charged.
The right of cancellation expires prematurely in the case of contracts for the delivery of products which are not pre-fabricated and for their production the individual selection or the instructions of the customer have been decisive, or which are custom-made to suit the personal needs of the customer, or which contain objects or material whose price is subject to fluctuations in the financial market (e.g. precious metals) that are not under our control and could occur within the cancellation period.
See the Terms & Conditions