Right of Cancellation for Customers

Customers enjoy a right of cancellation according to the following provision whereby a customer is every natural person who concludes a legal deal for purposes which cannot be ascribed predominantly to his commercial nor professional freelance activity.

Instructions for Cancellation

Right of Cancellation

You have the right to cancel this contract within 21 days without giving reasons.

The cancellation period is 21 days beginning from the day

  • on tthat you have, or a third party named by you who is not the carrier has taken the products in possession; if you have ordered a product or more products within the framework of a common order and the product is or the products are delivered together;
  • on that you have, or a third party named by you who is not the carrier has taken the last product in possession, if you have ordered more products within the framework of a common order and the products are delivered separately;
  • on that you have, or a third party named by you who is not the carrier has taken the last partial delivery or the last item in possession, if you have ordered a product delivered in more than one partial deliveries or items.

If more than one alternatives available come into question, then the period of cancellation begins when you have or a third party named by you who is not the carrier has taken the last product or the last partial delivery or the last item in possession. To exercise your right of cancellation, you have to inform us in writing e.g. letter via post, fax or email to Windsor Mint®, Customer Service Centre, 11 Lowesmoor Wharf, Worcester WR1 2RS, Telephone: 01905 330990, Fax: 01905 23171, Email: service-uk@windsormint.co.uk; (summonable address: HMK V AG, represented by the Board of Directors: Jan-Nicolas Fantl, Leubernstrasse 6, CH-8280 Kreuzlingen), stating clearly that you have decided to cancel this contract).You can use for this purpose the sample cancellation form attached, however, it is not mandatory. To comply with the prescribed period for cancellation, it suffices if you inform us in writing about your decision within this period.

Consequences of Cancellation

If you cancel the contract, we will refund you all payments we have received from you including forwarding charges (with the exception of the additional costs incurred due to your choice of delivery that deviates from our low-priced, standard delivery) without delay and latest within 14 days counting from the day on which we have received your cancellation of this contract. We refund you with the same mode of payment that you had used while paying for the original transaction, unless some other specific settlement was made with you. In any case, no fees for this refund will be charged.
We can withhold the refund until we receive the products from you or until you produce the evidence that you have sent back the products, whichever is earlier. You have to return the products without delay and by all means latest within 14 days counting from the day on which you have informed us (namely Windsor Mint®, Customer Service Centre, 11 Lowesmoor Wharf, Worcester WR1 2RS) of the cancellation of the contract. You have to send or hand over the products to us at your cost. The cancellation period is maintained as long as you send the products before the deadline of 14 days. You have to compensate for any depreciation of the products only if this depreciation is to be ascribed to your handling of the product that may not be necessary for the verification of the condition, qualities and functioning of the products.

The right of cancellation expires prematurely in the case of contracts for the delivery of products which are not pre-fabricated and for their production the individual selection or the instructions of the customer have been decisive, or which are custom-made to suit the personal needs of the customer, or which contain objects or material whose price is subject to fluctuations in the financial market (e.g. precious metals) that are not under our control and could occur within the cancellation period.

Download Sample Cancellation Form

 

See the Terms & Conditions