FAQs regarding our service in the current COVID-19 outbreak
Will I still receive offers from Windsor Mint Collecting is the perfect hobby when you have to stay at home – and we all need something positive to do now! Therefore, we make every effort to keep you updated with new issues, new offers and interesting news.
How can I order The safest way to order now is by phone – our customer service is still there for you. Some of us work from home, and some from a larger space in the office that allow social distancing, but we do our utmost for you to receive the same service as always.
Will I receive my order? Yes! We follow the current Government guidelines and continue delivering your orders whilst stock lasts, but like everyone else we rely on the great effort, that our Royal Mail is making to keep things running smoothly. So please bear with us, if some deliveries take a little longer than you are used to. If any problems or questions, give us a call!
When will my card be charged? As always, we charge your card when your collector’s piece goes out to you. This means, that in the event of issues being delayed, you don’t need to worry about payments being taken prematurely.
How can I make a payment? Outstanding balances are easiest to pay by credit or debit card. Please call us to securely make your payment. It might be wise not to send any cheques/postal orders in at this time to limit your trips to the Post Office.
I normally pay by cheque, what should I do? If you normally pay by cheque, you should have a debit card associated with the same account and this might be a good moment to try this very convenient payment method. Give us a call with your payment card at hand and we guide you through the process.
Can I return my order? Naturally, you can return any shipment, just like before. For your security and to allow for periods of self-isolation or to allow you to combine trips to the Post Office, we have temporarily extended our no-quibble money back guarantee to 60 days. However, if you cannot / do not wish to visit your Post Office please give us a call and we find a solution that works for you.
Feel free to contact us, if you have any questions
Our friendly customer service in Worcester is looking forward to speaking to you:
+44 (0) 1905 330990 Mon - Fri 9am - 5pm
Your Windsor Mint® advantages
Trusted partner of British collectors
You will benefit from our experienced staff and international trade partners: we can offer you select rarities at especially fair prices. Look forward to interesting news and special offers, and use our personal discounts to discover new collection topics and fine rarities.
Buy with confidence 21 days right of return
If you should not like an item you receive from us: no problem at all! You only keep, what you like. You benefit from a return period of 21 days from receipt of your items. Any money paid is refunded automatically. No hassle, no questions asked.
Postage FREE for all orders over £150
Save postage cost - any order over £150 will be shipped to you absolutely FREE - we are paying the postage cost for you.
Pay in instalments INTEREST-FREE
If you order for £100 or more, for selected products you can choose between payment in instalments – Interest FREE – or payment in one amount.
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