Data Security and Privacy Policy


By using our web site, you consent to the use and collection of the information obtained by us and to the terms of our On-line Privacy Policy. If you do not agree to these terms, please do not use this site. Should we change our privacy policy, we will post those changes on this page. We are not responsible for the content or privacy practices of any web sites to which our website may link. This privacy policy relates to the site only.

1. About the Data we collect

We will collect the information which you provide to us as well as records of items you buy via our website or through correspondence with us, in order to constantly monitor and improve our services and for marketing purposes. The type of information we will collect and store will include your: Email address, name, delivery address, contact details, telephone number and in order to process your order your credit or debit card information and the card's expiry date. Any data required for processing your order will be stored and transmitted to associated companies and sub-suppliers for the sole purpose of processing your order.

All personal data obtained will be treated as highly confidentially and processed in a trustworthy manner in accordance with the Data Protection Act 1998 and The European Union Directive on Privacy and Electronic Communications, which came into force on 31st July 2002.

2. Purpose for which personal data is held

Personal details you supply to us may be saved and used by Windsor Mint by HMK V AG to send advertising material to you by post, e-mail or telephone (including voice mail systems). You reserve the right to revoke this consent at any time. If you do not agree please email us at: . Or contact us at: Windsor Mint® by HMK V AG Customer Service Centre, 11 Lowesmoor Wharf, Worcester WR1 2RS.

Please include your name, address and customer number and the method of contact (email, SMS, telephone or post) that you want us to stop.

We may search the files of credit reference agencies that record the search and share information about you and the conduct of your account with them, other lenders and relevant third parties. We use such records to make decisions about credit for you, members of your household and those with who you are financially linked, to prove identity, and for the prevention of money laundering and fraud. At all times where we use or disclose your information it will remain secure.

We may also share your details with selected third parties who provide products or services that may be of interest to you. We may give them permission to contact you by post or telephone or email unless you ask us not to do so. We will never pass on your credit card details to such parties. Of course you can prohibit the use and the passing of your data for advertising purposes at any time by writing to us at:

Windsor Mint®
Customer Service Centre
11 Lowesmoor Wharf

Or email us at: with the words "opt-out of third party marketing" in the subject line.

3. Access to your personal information

We aim to keep the information we hold about you, such as your contact details or mailing address, accurate and up to date. You can access or modify the information we hold about you under Your Account page. You can also request to receive the information we hold about you by writing to us or by emailing us. If you find any inaccuracies with the information we hold about you we will delete or correct it promptly.

4. Outside Parties

We may use other companies to perform functions on our behalf. For example: delivering packages and sending postal mail. Such companies and individuals will have access to information that is needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

5. Data over the Internet

The internet is a global network - therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Windsor Mint by HMK V AG, you're agreeing and authorising us to process data in this way.

6. Data Security

All online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your information to ensure your transactions with us and your personal details are private and protected. Your data is securely transmitted via SSL encryption.

7. A note about children.

Windsor Mint® by HMK V AG does not accept orders from persons under the age of 18. By placing an order with us you are confirming that you are over 18.

8. Cookies

To provide you with specially tailored information from our website and to track the patterns of behaviour of visitors to our site, we in conjunction with third party companies, may use cookies. Cookies are small text files sent by a web server to your browser and saved on the hard disk of your computer.

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which is exactly what we are doing here!), and to provide some information on how cookies are used. You can find more information on this subject at Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at However, you should be aware that the Windsor Mint by HMK V AG website (in common with most other shopping web sites) will not work without cookies.

9. Feedback

If you have any questions or comments about our privacy policy please contact us at

Windsor Mint®
Customer Service Centre
11 Lowesmoor Wharf


Telephone: 01905 330990     Monday to Friday from 9am to 5pm
Order line: 01905 886220    Monday - Friday 8am - 11pm, Weekends 8am - 6pm
Fax: 01905 23171

In order to give you a better this site uses cookies. By continuing to browse the site you are agreeing to our use of cookie.