Ordering Information
Conclusion of an agreement
The product range displayed online does not constitute an offer. The representation is non binding and subject to change. When the customer places an order via the Internet or any other communication channel, they are signalling their readiness to conclude a sale agreement.
The customer will receive confirmation by e-mail that the order has been received (confirmation of receipt of order). This confirmation of receipt of order does not represent acceptance of the offer but merely informs the customer that the order has been received.
The agreement becomes effective once Windsor Mint® accepts the offer by delivering the ordered product to the customer or sending confirmation of delivery in a second e-mail (confirmation of delivery). Acceptance is subject to the proviso that the ordered goods are available. Please pay particular attention to the number of goods stated in the product information.
Windsor Mint® Collections
The majority of Windsor Mint® by HMK V AG products are part of a larger collection. When placing an order, you have the option of receiving additional items in that collection or the option to purchase the single item only. When you select to receive further items, the complementing items will be sent automatically to you at an approximate rate of one per month. If you prefer another interval for shipments, our customer service representatives will be happy to assist you in changing this.
You are under no obligation to purchase any additional products in your collection and may cancel your participation at any time by contacting us on our
order line: 01905 886220 Monday - Friday 8am - 9pm, Weekends 8am - 8pm.
Correspondence address:
Windsor Mint®
Customer Service Centre
11 Lowesmoor Wharf
Worcester
WR1 2RS
Our customer service representatives are available
Monday to Friday from 9am to 5pm
Email: service-uk@windsor-mint.co.uk
Customer service: 01905 330990
Fax: 01905 23171
Guaranteed Trial Period
With every item, you receive a 20-day preview period. Take your time to examine each item and if you are not completely satisfied, you may return any item to us for a refund.
Delivery Costs
Postage and Packing is just up to £3.99 for each order - no matter how many items you order! Delivery is via Royal Mail.Prices
All prices shown on our website include VAT at the current rate.
Payment Methods
We accept Visa/Mastercard or Paypal for orders placed through our website. If you select to participate in our collection programme, all future shipments will be automatically debited from your card twenty-five days after the product is despatched assuring you the twenty-day preview period. You may also pay by cheque or a postal order - if you choose this option and invoice requesting payment will be sent to you by post. Please return this with your payment to release your order to: Windsor Mint, 11 Lowesmoor Wharf, Worcester, WR1 2RS.
Money-Back Guarantee
We are pleased to offer a 100% money back guarantee. If you are not satisfied for any reason, you may return any purchase within twenty days for a refund. To return products - simply complete the form included with your delivery and post it with the item you are returning to:
Windsor Mint®
Customer Service Centre
11 Lowesmoor Wharf
Worcester
WR1 2RS
Data Security & Privacy Policy
All customer data will be handled in a trustworthy manner and will be kept in the highest confidence in accordance with the Data Protection Act 1998. simply print and post your order form together with your payment to us. We are pleased to offer a 100% money back guarantee. If you are not satisfied for any reason, you may return any purchase within twenty days for a refund.
