Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.
Shopping with www.windsormint.co.uk
Windsor Mint ® is a registered trademark of HMK GmbH.
All orders are subject to availability and acceptance by HMK.
By placing an order you are confirming you are 18 years or older.
We only send you confirmation of receipt of your order (by e-mail) if you place an order via our internet shop. However, this does not constitute acceptance of your order by us, but rather is only intended to inform you that we have received your order. The contract of purchase relating to the articles you have ordered comes about under the application of these General Terms and Conditions of Business.
All prices shown on our website and in our advertising are final and include value added tax at the current rate. Additional postage and packing charges apply for each order and are specified at the time of ordering.
We try to make sure that the prices on our website are accurate but it is possible that an error may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment already made for the goods will be refunded in full.
Price and availability information is subject to change without notice.
The easiest way to pay for products displayed on our website or in our advertising is by Visa or Mastercard. Alternatively you can also pay by cheque or a postal order. After placing your order we will send an invoice over the next few days. Please return with your payment to release your order. Please return with your payment to release your order to:
Windsor Mint ® Customer Service Centre, Weir Lane, Worcester WR2 4AY .
Unless otherwise agreed upon, invoices shall be due and payable 10 days after the date of invoice.
At the time of ordering you are offered the option to join our collection offer or the option to purchase the single item only. When you select to join our collection offer, you are agreeing to receive further items on approximately a monthly basis, which you can view at home under our 20-day MONEY-BACK GUARANTEE. If you have paid for the collection offer by credit or debit card you are agreeing that any further shipments may be debited from your card. We will only debit your card twenty-five days after your product is despatched assuring you the twenty-day preview period. You may cancel this instruction by simply notifying us in writing.
4. Delivery and Supply
All prices and offers quoted are only valid for orders delivered to The United Kingdom.
Post and packing charges will apply and are indicated at the time of placing your order.
Unless stated otherwise standard delivery is via Royal Mail postal service.
We reserve the right to despatch goods up to 28 working days after receipt of your order. We will make every effort to deliver within 28 days but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within 28 days please contact us. We will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid. This does not affect your statutory rights as a consumer.
For logistical reasons we are currently only able to deliver to addresses within the United Kingdom. Please note that PO Box numbers, BFPO addresses, mail forwarding addresses and temporary residence addresses are not acceptable.
For organisational reasons goods may be despatched from different European locations; but this will be at no extra cost to you our customer.
All offers are available while stocks last. If we are unable to supply a particular item which you have ordered we will notify you as soon as we can after receiving your order.
If this happens, you may cancel your order and we will refund you any money that you have paid.
5. Returns and Cancellation
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. Products purchased through our website are offered under our 20-Day MONEY-BACK GUARANTEE. If you are not satisfied for any reason, you may return those purchases within twenty days for a refund. To expedite any refunds, please retain a proof of posting certificate from your Post Office as proof of posting date. If you have joined a collection offer you benefit from our 20-Day MONEY-BACK GUARANTEE. You are under no obligation to purchase any additional products in that collection and may cancel your participation at any time by contacting us at email@example.com. If you do not return any item/s within our 20-day MONEY-BACK GUARANTEE period you agree to pay the current invoiced price. You are responsible for any item(s) you are returning until they reach us. Upon receipt of your item in its original condition, we will refund to you any money that you have paid us for that product. All you pay for is the return postage of the goods. You do not have to pay return postage if the items are faulty. In accordance with UK Distance Selling Regulations 2000 and the European Distance Selling Directive you are entitled to a 7-day cooling off period, starting from the date of receipt of your goods. This means you can return your order without giving a reason in its original condition to us. To make shopping easier for you, we have extended this period for all purchased products to 20 days.
The warranty is subject to the (legal) terms of the Federal Republic of Germany. Our warranty period is 24 months. We are required by law to vouch for the fact that items delivered to you bear the similar characteristics to those advertised. If this is not the case, a fault is present. In legitimate cases of complaints about the goods you have received we will arrange to despatch missing items or exchange any faulty items. Should this not be possible, we will refund you the cost of the item/s or offer you a discount.
In the case of missing or faulty items, please get in touch with us as soon as possible after receiving your goods. We always look to resolve these matters as quickly and easily as possible.
8. Our Responsibility
The User of the windsormint.co.uk web site does so at the User's risk. We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
This does not affect your statutory rights as a consumer.
All rights reserved. This web site and its contents are copyright HMK GmbH or its technology providers. All products, design and information on our web site are owned by us and are protected by copyright laws, trademark and other intellectual property rights.
You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
10. Links to other websites and services
Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the accuracy or reliability or content of those sites. We may provide these links merely as a convenience and the inclusion of such links does not imply we endorses or accept any responsibility for the content or uses of such web sites.
11. Alterations and Waivers
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
We reserve the right to amend these terms and conditions if necessary.
You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights.
12. Governing Law and Contracts
No contract will deem to exist between you and HMK GmbH for any product unless and until HMK GmbH confirms acceptance of your order by e-mail. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time we send the e-mail to you (whether or not you receive that e-mail).
Acceptance of your order and completion of our contract with you does not take place until the goods are dispatched to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation.
This agreement shall be governed by and construed in accordance with the laws of The Federal Republic of Germany and the parties hereby attorn to the jurisdiction of the courts of Aschaffenburg ( Germany).
By accessing our website, you are agreeing to be bound by these Terms & Conditions and all applicable laws and regulations, and you agree that you are solely responsible for compliance with any applicable local laws. If you do not agree with any of these terms, do not use this site.
13. Customer Service / Correspondence address
Windsor Mint ®
Telephone: 01905 741226
Fax: 01905 749898
14. Company Information
Registered Office: HMK GmbH, Leubernstrasse 6, 8280 Kreuzlingen, Switzerland.
Company register: Thurgau Company-No.: CH320.4.042.075-3
General Manager: Jan-Nicolas Fantl